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I find it very hard to have sympathy for someone who says "For better or worse, email takes up a large part of my work life." and then chooses to use a free, ad-supported email service.

If this is such a crucial tool for you, then you should be willing to pay a reasonable price for something you're happy with instead of just complaining about it online.

Maybe she's a business user and pays for it. Business version also has the same bad layout.

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