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Windows 8 shipped 3 years after Windows 7. That's a very typical upgrade cycle.

People get used to "Windows XP's style" upgrade cycle, I guess.

The problem was that it was a complete pivot on an operating system people finally saw as the true successor to Windows XP. It's what Vista should have been, a nice polished and professional OS that generally was out of your face, yet extremely useful. Then there was windows 8, not horrible, there were some under the hood improvements but the horrible hybrid metro/desktop interaction alienated the desktop market and no clear incentive to upgrade.

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