|This March I bought a MacBook Pro (MD101HN/A), and without any doubt, I can say that it was the happiest day of my life.|
Last week I noticed some performance issues, and suddenly my MacBook stopped booting. I tried safebooting, nvram reset, disk repair using disk utility, and finally I realized that my Macinotosh HD gave up on me.
I thought, so what, I got my MacBook covered under Apple 1 Year Warranty. What I didn't know a week ago was that, it was going to be a nightmare.
I live in Jodhpur, Rajasthan, India. Even though it's a small town, but I checked up on Apple website, and Apple has listed a service center in Jodhpur. I tried to contact on the given number, but it said that number is invalid.
I still didn't gave up, I tried to contact on the service hotline number provided by Apple in India, but they never pick up the phone.
Finally, I checked my MacBook Packaging, to see if I can find any email id they provided, I was happy to see that they did (firstname.lastname@example.org), they also provided a telephone number.
I was shocked, when I came to know that it was an Invalid email id. On top of that the phone number they provided was not correct (the man who received the phone said to contact on another number).
I am helpless here in India, I don't know what to do, as Apple Service is total chaos here, there is no man responsible to contact for Apple Service in India.
I quoted above that "I bought a MacBook Pro (MD101HN/A), and without any doubt, I can say that it was the happiest day of my life". But today, as of this moment, I feel totally opposite.
If there is an Apple Employee reading this post, I want to know why is Apple even selling products in India, if they cant even provide after sales support.
I don't know where else to ask for help so, dear fellow hackers, I can't afford to lose my MacBook Pro, just because I am in India. Help Me.