Thanks for the response, I'll delve into the docs more. What would be really cool would be a snapshot/description of a sample deployment I could look through. A fake ssh session demo in the browser that I can poke around in would be pretty awesome. Reverse engineering chef cookbooks from github isn't exactly an easy way to learn about what a product does.
More specifically as per support pricing, I'd love site licensing as opposed to a per-deployment or per-server setup.
Just a thought: what would fit my needs almost perfectly is some sort of tiered email/forum/ticket based support option, which is upgradeable to phone/dedicated support when I'm doing deployments