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This is nothing compared to the meanest thing a CUSTOMER has said to a startup. Be thankful he doesn't have the power to complain to everyone over twitter, facebook, and the web about your business and the power to sue you if stuff goes wrong. I'll take a harsh-sounding, well-intentioned comment from PG over a truly-mean, ill-intended customer complaint any day. But often even the customer complaints are gems in disguise as well.

Very true. The customers that were the biggest pain in the ass also provide the most accurate, detailed feedback. But it can be hard to hear when you've been up 20 hours working on something. You need to steel yourself and just try to separate out the objective feedback from any apparent rudeness.

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