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Even if I agree with you that google handled reader shutdown pretty well once it's been decided, I'm not sure the "they're a company, they do what they please to make money" is better than the argument it's refuting.

You can't say "Please, let all of you use our products, it'll be awesome !", then say "we don't care if you're not satisfied, we do what we please". Having users also imply responsibilities.

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