Hacker Newsnew | comments | show | ask | jobs | submitlogin
marcosdumay 375 days ago | link | parent

That's a defence mechanism against support people that aren't there to help, but just to make them give up before they are allowed to talk with someone that can actualy help.

The problem is that once trained, people start doing it instinctively, even with the people that can actualy help.




Guidelines | FAQ | Lists | Bookmarklet | DMCA | News News | Bugs and Feature Requests | Y Combinator | Apply | Library | Contact

Search: