| ||Ask HN: Google Chrome heuristic warnings pose threat to our business|
100 points by Filecloud on July 1, 2013 | hide | past | web | favorite | 80 comments |
|Many businesses use our Enterprise File Sharing Product called FileCloud (http://www.tonido.com/filecloud). Think of it as a self-hosted alternative to Dropbox. With the latest Chrome update, the browser is showing phishing warning (http://patch.codelathe.com/foruser/phish_1.jpg) with our installations. The warning is not based on the domain and it appears in our different customer installations. It has to be heuristic based because it generates warning even on a debug/local webpage. The chrome browser heuristically decides our login page as a phishing page and gives the wrong warning. We are trying to find if there are any published "guidelines" as to legitimate web pages should NOT be doing to trigger these? Either there should be clear methods to resolve these warnings or Chrome should avoid doing this blanket-so-called-protection racket.
Because of Google’s missteps, our reputation as well as customer reputation got a hit. We have spent countless hours in our resources to see what is going on and all thing points to heuristic decision making by Chrome browser. There is no way to contact Google Chrome team to resolve this issue. We have lost few large deals. Now all our support team is pretty much focused on this issue and fielding queries from our customers.
Since our UI code (Developed in GWT) is common between our Enterprise and Consumer product (Tonido), if we this error start appearing in our consumer version (half a million users) it is an EXISTENTIAL RISK to our company that we have built over 5 years.
We have 2 questions.
1. How to get in touch with Chrome team and solve the issue?
2. Are there any legal avenues or precedence to force Google to take action and claim compensation for lost business?
Please provide us with your suggestions.
P.S: It is happening to our software today. It may happen to your products tomorrow.|
Applications are open for YC Summer 2019
| Apply to YC