The main issue is how badly Microsoft marketed the XBOX One. They completely failed to get their message across. As a result they were getting shit on by Sony.
Facebook and reddit have seen a huge number of anti-XBOX posts.. I don't know what pre-orders were looking like but I would imagine they aren't great because of all the bad publicity.
I wonder how things would have looked if Microsoft had a decent marketing team.
"We are going to revolutionize how you enjoy games. When you buy a game you can share it with up to 10 friends. When you sign in to any console anywhere your games library will be available. Here's a first. You can transfer digital games to another person!"
They could then talk about the caveats.
"To make these features possible and promote the development of awesome games we have introduced a developer revenue sharing plan for used games. This means you can only trade in games with registered partners. We have already signed up Gamestop, blah, blah and blah. We are adding more every day. On average an American will only be x miles from a vendor."
"The XBOX One allows you to play games online and offline. Just like any other console. However, to make use of game sharing and portable games library both XBOX's will need to be connected to the Internet so they can regularly check in."
"We believe the XBOX One will allow you to experience more games. We are the first vendor to let you share digital games. You will never need to walk around with your disc's again. The games will be right with you. This is the XBOX One"
OK.. I added in offline play. I think it is ridiculous that they didn't allow this. I would have got behind this. The problem is that Microsoft hadn't worked out what they were doing before their launch event. Everyone was confused. Then there was the death trickle of hit and miss information from MS and XBOX support. Meanwhile deafening rumors drowned out everything else.
The Internet didn't make Microsoft kill anything. They did all this themselves with some of the worst information delivery and brand management I have ever seen.
"The Internet" made it clear offline gaming and the ability to freely trade and share games were important to them. I am happy that a lot of people sent a strong message in an attempt to defend this right. It is a shame that Microsoft couldn't get across that what they were providing was in fact not at odds with this.
What I don't like is how they overly complicated the beating around the bush of digital distribution.
The whole if and or but clauses with "used" games they had only hurt their platform. You are never buying a piece of plastic for $60, you are buying a license for IP and a very long number etched on that polycarbonate. Used games were always at best a legal gray zone because the end user never had an explicit license to redistribute the copy for money and the first sale doctrine is really just an antiquated idea that makes the copyright scene a giant mess.
I would have preferred if MS went straight "here is your xbox account, you can buy games online or in a store, anywhere you buy them they link to your account, you get cloud saves and can download the game whenever you want (tbh they could have had a great API for asset streaming to allow people to play games while they download as a convenience), every xbox needs to be signed in on, and once signed it it doesn't need to sign in again unless you change the accounts or install another game.
Yes, it eliminates the used games market, but you could easily go to a friends house, log in on your account, and play your games there (preferrably streamed) and you aren't wandering in gray IP law territory.
And that's where the merry go round comes to a screeching halt. It's great that the Xbox is being developed in a part of the country where literally no one has to sell a game to play another one, but this is far from the reality in the rest of the country, let alone the world.
For a great many users, "it eliminates the used games market" is where the sentence ends, because everything that follows, no matter how cool and awesome, is moot.
There are many, many user-facing advantages you can bundle with digital distribution (and thus DRM) that would convince users to hop on board. Steam did this. Microsoft didn't.
What about the part where, given that in the absence of a used game market games can be rapidly price slashed (since the entire ordeal with games in the first place is that the plastic disc and the burning cost cents, you are just reimbursing the development costs and eventually adding the sweet profit). If you can sell a game for a dollar, it is almost certainly a profit, because it only costs you pennies in transaction fees, bandwidth costs, etc. The argument is always the optimal price point to maximize returns, but digital distribution lets you be fluid with the prices.
You could launch Halo 5 for $150, and drop the price every day by $10 to $50, and then $5 a day to $20, and then $2 a day to $2, and there would still be thousands buying on day 1.
> "given that in the absence of a used game market games can be rapidly price slashed"
This is a common raised point - but there's no evidence that this will actually happen. Valve has certainly done this, but Valve is also an extremely atypical company in their industry.
We have seen, for example, with existing digital purchase games (on PS3, 360, and PC) that games cost the same as their retail counterparts. The "no resale" model exists, and with the except of Steam, the lower prices thing has never materialized. This is true across all platforms - on PS3, on 360, on Origin, etc.
What Microsoft tabled was a lot of what ifs that had almost no chance of actually panning out. With the death of used games publishers could charge less, but neither logic nor industry trends bear that out.
The value proposition was a giant (unlikely) hypothetical vs. a cold reality of killing used games.
Steam games launch as expensive as the retail counterparts because big chain stores like Gamestop Target and Walmart refuse to stock it if its launched digitally for less money. Also, there is no reason not to launch a digital product at an extremely high price point, because if you can get someone to buy it at $100 that is just $99.9 in profit.
If you are selling the game in stores, you have to pay for polycarbonate disks, the plastic packaging, shipping, stocking, store fees, you have to play international politics wherever you are selling it, you have to put up some advertising on site for the game, and that all does cost an actual sizable amount of money per copy compared to just having an FTP server grid pushing out copies of the game to people that clicked a button.
If the console market went pure digital, their per-unit costs would go to $0, so they could sell their games at whatever price they'd want, and fluctuate the price however they want. The shelf price can't change much besides slow discounts over a stock time and most games go off the shelves before they'd see any real discount. Online, a publisher can flick a switch across all distribution channels on what to sell the game for (assuming steam / gog / etc lets them) and have a new price overnight.
No, you can't assume a publisher would ever cut the cost of the game, but these people are in the business to make money and surely someone in each of these companies understands that to profit maximize they sell early for a lot and drop the price over time to get the most money out of the most people.
The only curveball in digital distribution to contend with is that you are always competing with free, because thanks to bittorrent someone else is always willing to send you the huge multi-gigabyte number of the game and pay the electric bill to transmit it. That naturally drives prices to $0, or in Steams case around $2 - $3 even for huge titles from 5 years ago.
No, the relevant issue is how the DRM is designed and executed. The substantive differences between MS's scheme and how Steam does things are too big to simply gloss over. The marketing could have been as slick as you please but they would still have been trying to sell a shit sandwich. It's no surprise that gamers sniffed them out.
I'm sure Microsoft did all the good things you said they should have done. However, on most tech sites there is a huge anti-Microsoft bias. So instead of the tech sites talking up all the good things Microsoft is doing, all they focus on is the negative things. Then, surprise, everyone is up in arms about all the bad things Microsoft is doing.
The XBOX 360 is arguably the most popular console of its generation. After the PS4 launch event all my friends didn't really care. They were waiting for the XBOX event. XBOX's reputation and popularity, even with its RROD issues was massive.
It is amazing how quickly this can be destroyed. Microsoft didn't clearly present what you could and couldn't do with the XBOX ONE. They hadn't worked out every caveat. This meant after every event there were questions. Even announced features were met with. "Do you mean 10 friends or family accounts to share games with?"
For gamers I think the most difficult thing to understand was why potentially thousands of dollars of purchases would become unplayable if you lost internet connection for more than 24 hours.