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They just plug it in and run an import process, very similar to how Amazon's AWS Import/Export process works:

http://aws.amazon.com/importexport/

If you need data recovered, you're going to have to run ddrescue yourself.

Now, what would be really cool? If they had multiple locations to do the import from (Provo, Austin, KC/MO anyone?), so you could get the data to them quicker when they have a sizable backhaul nearby.




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