I understand that people make mistakes and typos happen. But when you're dealing with legal documents there's no excuse for this kind of oversight.
How does that work?
Have you created some sort of filter? (How do you make sure that it gets the correct emails?)
On the flipside I sometimes get mails intended for someone else with my name in Australia, but that is easy enough to assume that his friends/kids' teachers/etc. just manually typed in the address and messed it up.
I respond saying the shop has the wrong email address. The shop owner (let's call him Bob) replies saying "that's the one you gave me" facepalm #1
I find the car owner and forward him the info on facebook. He responds back saying "Thanks, Bob." Even though the message is clearly from me. facepalm #2
Even if these people were completely tech illiterate... have they never heard of a wrong number?!?
He emailed back as if I were a student. I responded pointing out that I had no association with the school. He emailed back asking me to explain further, as there was someone with my name at the school. So I explained that I thought it was probably someone with the same name. At least that ended it.
Calling them either "Idiots" or "Dumb users" seems reasonable, so why not roll with it?
Would you call someone who can't drive a car an idiot? Or someone who is using an ATM machine for the first time? These people are not competent. They are inexperienced. But a pejorative term like "idiot" isn't called for.
If you can't apply the term "idiots" to these people then the word is useless and can never be used.
I would if this person was out on the highway. I learned to drive on a parking lot, and then on roads with very little traffic. People who can't drive are a danger to themselves. People who are too incompetent to know what their correct email address is are a danger to themselves too.
Sure, if they didn't even attempt to learn to drive before getting behind the wheel.
Or someone who is using an ATM machine for the first time?
Sure, if their failure to use even the most elementary mental faculties available to them affected anyone other than themselves.