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I don't know about anyone else, but I still go looking for an expert when I need any of my Windows machines fixed: whereas when any of my Ubuntu machines have issues, I'm comfortable and motivated to look up the answers myself. Partly that's an issue with documentation quality - you're a lot less likely to catch a drive-by download or follow maliciously bad advice on Linux forums - but I also find the workings of Linux much easier to understand.



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