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I think the most annoying thing is they still don't answer Rap Genius's questions about being owed money for paying megabucks for newrelic. I mean If you offer a service that provides incorrect data for two years and you don't offer any sort of framework for reimbursement, that still seems, at best annoying, at worst, dishonest.

We spent quite a bit of time trying to find a one-size-fits-all framework. There just wasn't one, so we've done credits on a case-by-case basis.

Sorry you find it annoying. It's what was best for our customers.

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