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From the article:

> Q. Did the Bamboo router degrade?

> A. Yes. Our older router was built and designed during the early years of Heroku to support the Aspen and later the Bamboo stack. These stacks did not support concurrent backends, and thus the router was designed with a per-app global request queue. This worked as designed originally, but then degraded slowly over the course of the next two years.

From Adam's message on Feb 17th, 2011 (https://groups.google.com/forum/?fromgroups=#!topic/heroku/8...):

> You're correct, the routing mesh does not behave in quite the way described by the docs. We're working on evolving away from the global backlog concept in order to provide better support for different concurrency models, and the docs are no longer accurate. The current behavior is not ideal, but we're on our way to a new model which we'll document fully once it's done.

It looks like random load balancing was already the expected behavior 2 years ago? The "slow degradation" part seems a bit dishonest to me.

There are two separate issues here, and it's easy to get them confused. One is the slow degradation on Bamboo without any change to the routing algorithm code, and the other was the explicit product choice for Cedar with a different code path in the router. Both are described fully here: https://blog.heroku.com/archives/2013/2/16/routing_performan...

The reason it's easy to confuse these two is also part of what confused us at the time. The slow degradation of the Bamboo routing behavior was causing it to gradually become more and more like the explicit choice we had made for our new product.

But of course it's up to you (and everyone else observing) to judge whether this was some kind of malicious intent to mislead, versus that we made a series of oversights that added up to some serious problems for our customers. And that we are now doing everything in our power to be fully transparent about, to rectify, and to make sure never happen again.


Sorry about the accusation. I read the Bamboo's issue wrongly. The article from Feb 2013 seems to imply that the slow degradation happened from 2011 to 2013. It starts with "Over the past couple of years", I guess that's what got me confused. The FAQ clarifies that the slow degradation happened from 2009 to 2011.


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