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I think most people would expect a refund in that situation. However, wouldn't a better analogy be like if they advertised an SSD and shipped an HDD (allegedly without knowing the performance difference), and also the diagnostic tools that they shipped just happened to not report the additional latency (allegedly without knowing that it would be a problem)? Then customers had to figure out on their own that it actually was an HDD despite their documentation and diagnostic tools saying otherwise, after wasting tons of time trying to figure out why performance sucked?

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