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We looked into switching to HipChat, but we're sticking with Skype. We really liked HipChat's interface and API, but there were a few negatives.

1) HipChat doesn't support audio only calls and conference calls. This was a dealbreaker for us. 2) Skype has a much larger user base overall and we can use it with other non-company members. 3) One of our developers wrote a plugin to inline images into Skype, which is a nice feature of HipChat. 4) Skype is free. 5) Skype's messaging is P2P and works in our office when our internet goes down. (Thanks Time Warner)

FWIW, we use Google Hangouts for conference calls.

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