it did not look like an apology at all. It looked more like an excuse saying that the drm is fine as it is and they just underestimated the userbase. essentially putting the blame on the users. one of those apologies that really isn't...
That sounds like something.
But no wonder they came up with something. Their sales must be hit real bad. At least 4 of my friends, hard gamers, told me they are not getting in. Later? Nope. They say they will pass until next version.
How can the play style of people have such an impact on the servers?
Sure there could have been people spamming buildings in order to produce high traffic. But that's sounds like an unlikely exceptional case.
Edit: It's resolving properly now for me.