> The final leg of his trip was 61 miles and yet he disconnected the charge cable when the range display stated 32 miles. He did so expressly against the advice of Tesla personnel and in obvious violation of common sense.
Broder , second article:
> The Tesla personnel whom I consulted over the phone – Ms. Ra and Mr. Merendino – told me to leave it connected for an hour, and after that the lost range would be restored. I did not ignore their advice.
In the first article, it seams that Broder calls after the final one hour charging, but in the second article the redaction is suspiciously vague. Perhaps the conversations in the calls were not recorded, but it would be interesting to know the times of the telephone calls.