Google gets a free pass on customer support? You can't go a day on HN and many other places without people bitching about Google customer support. Unless you want some sort of legally mandated level of support, I don't see what you would like to happen. If customer service is important to you (and Google is clearly betting it isn't that important), then don't use Google services.
I apologize for posting "This.", but I must: Customer support is by far the most commonly criticized facet of Google. It is very widely known to be a debacle, and the truth is that many of us refuse to recommend that less tolerant people do anything with Google that demands customer service (I have never recommended anyone buy devices from the Google Play store after my own debacles with their system).
