Any system - especially a justice system - unable to take into account peoples' circumstances is not only wasteful, but dangerous. Neutrality does not transcend doing the right thing. Justice isn't a product that is packaged and sold, it is a service, rendered on a case-by-case basis. It is done that way so that the context can be understood sufficiently well in each case. In this case it either wasn't, or they simply didn't care, or were negligent. This is wrong and it needs to be fixed.
What is your agenda? It seems as if you think the system is fine, and cannot and should not improve. Why?
I don't have an agenda, and I don't think the system is fine. I do, however, think a lot of people are being grandiose in condemning Carmen Ortiz. I'm an engineer at heart, and we're a conservative breed, preoccupied with tradeoffs and immune to idealistic tropes. I don't think you can get what you want: a justice system that is compassionate and sensitive to the "good guys" and harsh with the "bad guys" and also considers every case meticulously on a case by case basis while also not costing a fortune to run.
It does cost a fortune to run. Considering every case meticulously on a case by case basis is exactly what they should be doing. That is not an idealistic expectation, it is a realistic one.
To have an effect, condemnation has to be of sufficient magnitude, such that the problem is acknowledged and recognized. It has to be necessarily grandiose in its nature. Given that you agree that the system is not fine, and can improve, where does your contention lie? How can you deny a problem from being recognized if you wish to solve it?
"Mr Prosecutor, yes I killed that guy. But in my defense, my wife was shouting at me earlier in the day and it made me upset. I had been fired from my job the day before, and didn't have a new job lined up yet. So I got angry at the grocery store over raising the price of milk, and killed the cashier. Please consider this and drop some of the charges."
"Ohhh your wife was shouting at you? I hear ya, buddy. I'll drop most of the charges and you won't have to go to jail for murder..."
I mean, come on. We can't take people's personal circumstances that are unrelated to the crime into account. No matter if you are rich or poor, married or single, working or unemployed, kids or no kids, you should get equal treatment under the law. I can't believe people are arguing that "possibly suicidal" people should have charges reduced. If that was true, everyone charged with a crime would claim to be suicidal...
The logical conclusion of what you're suggesting is a system where only outcomes are looked at and assessed, little about the person leading up to outcome is understood, and nothing is learned, because it's somehow unacceptable to understand individual circumstances. But surely you see that it's in our own collective interests to learn why things are the way they are, instead of just indiscriminately slapping parking tickets on everything that looks bad and hoping our problems will go away?