However, it is how our system have worked for decades, so we are more used to it. I am surprised that the Swiss went for such a quick transition, though.
If the ticket inspectors are going to behave like robots, I don't see why human ones are needed!
I haven't used the trains in Switzerland recently, but I used to quite a lot... being able to buy the ticket on the train was a very welcome feature.
Just this weekend I was going to buy an e-ticket. My password wasn't accepted. No problem, there's a button to send a password reset email. I tried that several times over an hour, and never got the email (yes, checked the spam folder). Today, the reset worked fine. Except now I have an unweildy temporary password, but the "change password" page on the website doesn't work, but just silently ignores any attempts to use it.
Basically at this point I wouldn't trust the electronic ticketing for a moment. It's a horrible thought that all this incompetence is actually malice, and they're starting to depend on the fines as a revenue source.
When I buy the ticket it takes maybe 10 seconds after I entered my password to process the payment (using my postcard account) and then I get the QR code ticket immediatly. Isn't this QR code a valid ticket?
It might be that the payment is yet not confirmed but I never had any issue when controlled...
But aside from moralising - the people who manage this shit are setting themselves a colossal failure in that they do not see the value of consumer trust and respect.
A rigid system which stomps people into submission is one that people will have no qualms about circumventing, which they will, brutally and with abandon.
A trusting, caring system is one that people will be proud to support, other than a few outliers.
Once you become the former, it takes a very very long time to become the latter again. See the story about the Israeli child care center.
The ticketing machine was broken, and you appeal your fine? It should take an administrative employee a minute or two to resolve this.
And, reasonable preference should go to believing the customer. Not only is it good public relations, it's a good incentive to maintain equipment and to properly manage schedules and capacity.
For example, as the business, you are worried about people seeing a broken machine and deciding that they can ride for free? Well, that's a good incentive for you to fix the machine.
Good businesses don't take advantage of their customers with crap services and unfair fines, just as they expect their customers not to take undue advantage of them.
The nature of a civilized society. Something having more than a bit of appeal in Switzerland (so I understand).
For the cases, where the ticketing machine isn't working (and you dont have the ability to buy on the train), the normal procedure, that so far always worked for me, is to walk up to the conductor who steps out to the platform before entering the train and tell him about it. Normally you will be able to purchase the ticket from him in this case.
Maybe my irony sensor is low this Monday morning, no coffee yet, but trains are sexy as hell. And speaking about trains and snow, there this French comic book called "Transperceneige" that is about to be put to film by a South-Korean director: https://www.google.ro/search?q=Transperceneige&hl=en&...