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I rememebr when I was about 13 years old my friends and I used ICQ to chat online. One of my friends had an acquaintance who thought it was amusing to 'hack' their chat client. It wasn't particularly complicated or malicious, but she would do it persistently every night and this made it impossible to chat. We knew who it was because they would quite openly brag about it. But we also knew who their dialup ISP was. So we faked an email written by the ISP telling this person to stop what they were doing or legal action would be taken etc. We just changed the 'from' address in the email from a throaway hotmail account. They could have easily worked out that the email was fake, but we figured they would be so mortified that they wouldn't get that far. We were right. The problem stopped immediately and never happened again.

I can't help but think that this category of solution would be useful here, although there is a fine ethical line to tread...

Also a legal line, since this is probably identity theft.

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