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Seems to be the both OXO and Quirky are acting in good faith here, and Quirky just went completely of the reservation instead of even considering they may be wrong. I can understand how this could happen, for instance if OXO's initially didn't take Quirky's case seriously enough to give it a decent response like they're doing now.

The ball is in Quirky's court now. If they have any shred of decency they will at the very least admit that they completely overreacted and that the case is more complicated than they claimed.

I don't expect that though. There is something horribly "off" about the lame way Quirky dressed up a PR stunt like genuine protest, the kind of people that do that are not the kind that are likely to admit mistakes.

They've riled up the Quirksters though - how do they back down and keep the forums calm?

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