Hacker Newsnew | comments | show | ask | jobs | submit login

Overall, regardless of guilt or no guilt, the fault of Google is lack of notice or ability to contact them for any kind of explanation or resolution. I'm glad this guy sued and won.

This is not the first instance I've heard of this inability to resolve issues being a problem with Google, and obviously it is a chink in their armor. Now if someone wants to go after Google, customer service is definitely a weakness to highlight.




You nailed it on the head. The correct thing for Google to do was to tell AG why they disabled his account, not give him the runaround. They deserved to lose that suit.

Maybe if enough people with canceled accounts file suits, Google will start taking customer service a little more seriously.

-----




Guidelines | FAQ | Support | API | Security | Lists | Bookmarklet | DMCA | Apply to YC | Contact

Search: