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I'm all for fairness but this guy was technically at fault and the paralegal should really have known the ins and outs better than he/she did.

Another point, I don't want to send any extra traffic to the huffpost by "liking" this article.




Google was also at fault, because they had to provide a reason for disabling his account. I think it was correct to sue them at least for discouraging such a practice in the future. He was their customer, it is too much to ask for at least a one sentence response from human?

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He should have put some content up on the domain before putting the advertisements up. If you have this sort of traffic, why not monetize it properly in a way that doesn't violate the terms of service?

Expecting Google to be as responsive as his own business simply because he is the boss is unrealistic. Nice to see Google giving some young legal interns experience this way. They probably save considerably over having more experienced counsel handle it.

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Your claim that putting AdSense on a domain without first publishing some content is against the Google TOS is unsubstantiated. In fact, Google actually advocates publisher to monetize their unused domains with the Adsense for Domains program.

http://www.google.com/domainpark/

Even if the step was against the TOS, Google should have communicated it clearly and set the record straight. The author doesn’t begrudge that Google disabled his account, rather that Google didn’t inform him the reason for disabling.

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And I just want to chime in here and state that I'd be miffed if I had a domain up, generating clicks for Google (in the story the author claims there was no click fraud, and i choose to believe him) and they shut down your account, without reason, and refund money.

Then, two days later, the TOS violation he did is okay, but through another program.

The crux of this, is that the clicks he sent to advertisers (and the eyeballs) were real. If I'm selling a product, I don't care if my customers find me from search results or a squatted domain. All I care about is closing the sale and increasing my business.

But that's just my $0.2

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The article states this took place shortly before the Adsense for Domains program was unleashed.

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Overall, regardless of guilt or no guilt, the fault of Google is lack of notice or ability to contact them for any kind of explanation or resolution. I'm glad this guy sued and won.

This is not the first instance I've heard of this inability to resolve issues being a problem with Google, and obviously it is a chink in their armor. Now if someone wants to go after Google, customer service is definitely a weakness to highlight.

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You nailed it on the head. The correct thing for Google to do was to tell AG why they disabled his account, not give him the runaround. They deserved to lose that suit.

Maybe if enough people with canceled accounts file suits, Google will start taking customer service a little more seriously.

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What’s the premise of your assertion that Google had a better case than this guy did?

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In terms of his wrongdoing it was an open and shut case.

In terms of their information given for what he probably knew was against their TOS, they were in the wrong. I don't deny that.

My problem comes in when he was awarded the money that was 'gained' by actions that was against their TOS.

That just doesn't make any sense.

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