Another point, I don't want to send any extra traffic to the huffpost by "liking" this article.
Expecting Google to be as responsive as his own business simply because he is the boss is unrealistic. Nice to see Google giving some young legal interns experience this way. They probably save considerably over having more experienced counsel handle it.
Even if the step was against the TOS, Google should have communicated it clearly and set the record straight. The author doesn’t begrudge that Google disabled his account, rather that Google didn’t inform him the reason for disabling.
Then, two days later, the TOS violation he did is okay, but through another program.
The crux of this, is that the clicks he sent to advertisers (and the eyeballs) were real. If I'm selling a product, I don't care if my customers find me from search results or a squatted domain. All I care about is closing the sale and increasing my business.
But that's just my $0.2
This is not the first instance I've heard of this inability to resolve issues being a problem with Google, and obviously it is a chink in their armor. Now if someone wants to go after Google, customer service is definitely a weakness to highlight.
Maybe if enough people with canceled accounts file suits, Google will start taking customer service a little more seriously.
In terms of their information given for what he probably knew was against their TOS, they were in the wrong. I don't deny that.
My problem comes in when he was awarded the money that was 'gained' by actions that was against their TOS.
That just doesn't make any sense.