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There is a lot of stuff going on at Facebook to deal with this sort of thing [1]. They definitely don't have a passive approach to bullying, but you have to realize that the scale of use makes it a difficult problem to approach.

[1] https://www.facebook.com/safety

In the news piece, the journalist flags a photo twice as inappropriate. Both times, Facebook responded that the photo was within guidelines.

This is a photo that was drawing hundreds of likes and "shaming" comments.

Looking at the link you provide, the journalist took the Facebook suggested course of action, and Facebook actively failed to stop the abuse.

Is this case the rule or the exception? How would we know?

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