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Google may actually penalize their phone support for being on the phone for over 3 minutes.

Story: An acquaintance got on the phone with support department to troubleshoot a problem. The support person was struggling to help. As the 3 minute mark approaches, the support person gets increasingly anxious. Finally, he straight up confesses that he has a 3 minute call limit beyond which he may get penalized.

And then hung up on my acquaintance seeking help.

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