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Well, I was a Google Apps customer and paid my money for a year of paid GMail with my own domain. There was a technical error, my card was indeed charged and despite countless e-mails and trying to call anywhere for a resolution nothing. E-Mails just like this article had.

I wonder how many customers Google owes money to for things like this? Maybe we could tally this up and petition them to pay out.

I would not be surprised if they get hit with a Class Action someday. For their long tail products, the impact to single users is small but across the board, i'm sure it adds up.. reminds me of that evil scheme to take .0005% of a penny from everyone.

Their B2B services is also lacking, turn over for their employees is high y/y.

..maybe this is the new of state internet services at scale?

edit: grammar

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