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> At the risk of being slightly cynical I'd like to point out you can actually phone and talk to someone if you're having problems paying them (i.e payments via Google Wallet) just not after they've taken your money.

Two Nexus 7s I ordered for Christmas were not delivered and then returned to sender without contacting me. Google not only sorted this out within a day or so, I spoke to people on the phone and by email with a quick turnaround.

I've heard many horror stories, but I just wanted to add that they're definitely not universal. The fault was not with Google but they still sorted it out to the best of their abilities within a day or two.

To give them credit: Google does a lot of things right, which is why I like using their services (avid user of search, analytics, adwords, blogger.com, gmail, android, chrome etc).

In a way, that they do so many things right makes the terrible support harder to swallow ;)

I had some issues with my Nexus 7 which i bought in the Netherlands and was a bit peeved to find the contact us page for the Nexus 7 is literally an empty page. No contact information whatsoever. This was a few months back. I just checked; it's still empty: http://support.google.com/googleplay/bin/request.py?contact_...

I'm not sure if you're talking about the current state, but right now it does seem to have information on contacting them, including a 24/7 call center number: http://i.imgur.com/oonDP.png

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