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IOW, you get what you pay for. That said, Google could do much better in customer service -- they indirectly make money on the backs of these customers. It seems deceitful to let people invest heavily in your ecosystem, knowing you won't help them when stuck (and they're so entrenched they just can't leave).



>you get what you pay for

Unless you do not, as in this case.


> indirectly make money

Indirectly? Read the blog post. $5 moved from the customer's credit card to Google's bank account. Clearly, Google is directly making money from this person.


It's a nominal amount. There aren't too many people who are developers, and the amount is likely dwarfed by several orders of magnitude by the 30% revenue on purchased apps. The $5 is purely an anti-spam mechanism. If it were free, spammers could flood the app store with cruddy apps.

Not that this excuses their behavior. App developers are a source of revenue, and treating them as such would be less evil.




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