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Google is not anymore a company it used to be. They are now just in the process of streamlining their profits - closing down products that are not creating huge amounts of money , making free products into paid ones , over-promoting their social network and making lives of webmasters into roll-coaster rides by frantically updating their search algorithms .

I suppose Customer Support is the least of their concerns

But ironically enough as you have posted the problem on HN , it will surely be solved very swiftly less in the sense of customer goodwill but more of a PR move. This just reminds me of how are governments work - You have to know somebody from the inside to get the work done - and this is what Google is becoming.

This is nothing new, Google customer support has always been terrible.

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