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People skip tutorials and walkthoughs just like people don't read the Help.

Discoverability needs to be layered. Come over and watch my Dad use your app. It's astonishing how much we take for granted.




Some people skip through tutorials and rely on discoverability, others are lost without a tutorial no matter how discoverable your features are. Written introductions are comforting, You need to accommodate both learning styles.

With a recent project I watched a few totally inept testers discover all the features with no problems, but after launching it became clear that most of our power users were not discovering features. A quick bit of intro text and everybody is happy.


I often find that I have no recollection of the tutorial after I've done it (usually because I am annoyed that it has come up when I've probably downloaded the app because I need it now).

I think there's room for both, but I think it's nuts to assume that the people who really do need a walkthrough will:

a) Remember it

b) Be able to find out where to get the tutorial again, unless there's a giant "?" button at the top.

I think your vision is skewed, if all you require is "a quick bit of intro text". I've seen tutorials that are minutes long, and it's just awful.


People learn things differently. Plenty of people skip tutorials and walkthroughs, but plenty of people also study those things like you wouldn't believe. There's no one right way to do this - you just have to try and cover your bases for each type of learning style.




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