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completely agree!

If you need to teach people how to use your product you failed at UX. And the time spend on walkthroughs and quick tips would have been better spend on rethinking the whole interaction model.

That being said, it doesn't mean your product is going to fail just because your UI sucks! Sometimes the problem a product is solving is so big that users don't care how clunky it is to use...great examples: Banking, Cars and most Email clients for example.




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