Several years ago I put together a very-slightly-modified version of Trac (http://trac.edgewall.org) to keep track of maintenance issues with a vehicle fleet. It's worked nearly flawlessly for years and serves the purpose extremely well.
Are there any commercial projects that have taken this approach? "Software-style issue tracking for brick-and-mortar businesses"
> it's funny that "issue tracking" is somewhat constrained
> to software development