I admit that my responses were mildly snarky, and I acknowledged in the note the blurry distinction between my behavior as an individual vs. employee of Facebook. But I maintain that my responses could all have been comfortably delivered in person, as an individual.
A few important points/questions:
- Was I acting as an individual or as an employee of Facebook? This is a very difficult question. We set up and publicized numerous official channels for user feedback on the new profile. Of course, we would never respond in this manner through those channels. These individuals all elected not to use those channels and instead sent personal messages to my individual Facebook account. I understand that this will still largely be viewed as acting on behalf of the company, but I think the question of context is a very important one. Where do we draw the line between personal use of Facebook, and use as an employee? Was I interacting with customers or individuals?
- I didn't violate any data privacy. These people sent personal messages to my Facebook account, which granted me permission to view their profiles (as natrius correctly pointed out).
- In the note I posted, I removed the last names of everyone who messaged me. David, Carissa, and Derek are hardly unique identifiers.
- These were all blatant cases of hate mail. I'm not a lawyer, but some of these would likely have held up in court as charges of assault. Characterizing any of these as a "feature request / bug report" is honestly quite a stretch.
You are _always_ a representative of Facebook. You can't get away from it, and every thing you do reflects back upon Facebook, just like everything that guy does represents Christianity. This is important to know.
That said, there's no contextual distinction here; using a personal account isn't enough to dissociate your professional responsibilities. Especially not when you're replying to a Facebook user's inquiry directed to you specifically because of your employment at Facebook. Any response to that is obviously going to directly reflect upon your employer, and responding to customer inquiries is obviously a part in line with your duties as a Facebook employee. There is no contextual distinction simply because your response was posted on your personal page and not an official company-sponsored page.
I admit that my responses were mildly snarky, and I acknowledged in the note the blurry distinction between my behavior as an individual vs. employee of Facebook. But I maintain that my responses could all have been comfortably delivered in person, as an individual.
A few important points/questions:
- Was I acting as an individual or as an employee of Facebook? This is a very difficult question. We set up and publicized numerous official channels for user feedback on the new profile. Of course, we would never respond in this manner through those channels. These individuals all elected not to use those channels and instead sent personal messages to my individual Facebook account. I understand that this will still largely be viewed as acting on behalf of the company, but I think the question of context is a very important one. Where do we draw the line between personal use of Facebook, and use as an employee? Was I interacting with customers or individuals?
- I didn't violate any data privacy. These people sent personal messages to my Facebook account, which granted me permission to view their profiles (as natrius correctly pointed out).
- In the note I posted, I removed the last names of everyone who messaged me. David, Carissa, and Derek are hardly unique identifiers.
- These were all blatant cases of hate mail. I'm not a lawyer, but some of these would likely have held up in court as charges of assault. Characterizing any of these as a "feature request / bug report" is honestly quite a stretch.