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I have the same issues as you- how does the replacement procedure work? Do I have to mail it off and be without a phone for weeks on end?



Yes. Fortunately I had kept my iPhone so I just swapped SIM cards. Google Play support sent me a prepaid UPS tag and the only downside was they also send you a link to reorder another phone, so I have to wait in the queue again :(

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That's disappointing. It appears that they enforce a 15 day limit after delivery for returns- hopefully I can register my intent to return the device but wait a little while before doing so. It seems like there is little point trying to reorder right now.

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You have 21 days from when you request an RMA to ship them back your original phone. I requested one on the 10th and my new phone arrived two days later.

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