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I have the same issues as you- how does the replacement procedure work? Do I have to mail it off and be without a phone for weeks on end?



Yes. Fortunately I had kept my iPhone so I just swapped SIM cards. Google Play support sent me a prepaid UPS tag and the only downside was they also send you a link to reorder another phone, so I have to wait in the queue again :(


That's disappointing. It appears that they enforce a 15 day limit after delivery for returns- hopefully I can register my intent to return the device but wait a little while before doing so. It seems like there is little point trying to reorder right now.


You have 21 days from when you request an RMA to ship them back your original phone. I requested one on the 10th and my new phone arrived two days later.




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