Hacker News new | comments | show | ask | jobs | submit login

Online sites like eBay, always want to reduce their personnel costs. Dispute resolution should be a last ditch effort that exists to identify loopholes in a system that should ideally NEVER need dispute resolution.

They need to balance that cost reduction with lost revenues from the perceived worse service.

Guidelines | FAQ | Support | API | Security | Lists | Bookmarklet | DMCA | Apply to YC | Contact