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I agree this is very annoying, as are the conversations with the call-centre staff who can't believe you won't give out this information freely "I'm sorry sir, you have to, it's company policy". I generally challenge them to provide 3 half-pieces of non-critical information to verify who they are, but there must be a better way?

Surely this is ripe for disruption - can't the telcos provide a "Verified Caller" service is the same way as browsers now do to prevent phishing?

So let's say HSBC call me, their name will be in red on my iPhone with "verified caller" listed below, having confirmed their details with the telco beforehand. That would solve the problem, and provide a little extra revenue for telcos...

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