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I don't see why you allowed the system to feel "broken" to your users in the first place. It sounds like you asked them to do work when you could have said "we received your request and we'll get back to you" and done the work yourself.

In your ATM example that would be a deposit that takes 24 hours to appear in your account because the bank collects the checks every night and processes them manually. Not as awesome as the ATM using OCR to evaluate it on the spot but much easier to setup if you want to test if the service would be useful to ATM users.




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