I've read it, and it's a great book. Another I just started reading is Safe Patients. Smart Hospitals. by Peter Provonost, who's the guy who actually conceived the idea of hospital checklists that Atul Gawande built upon.
I've just wishlisted this on Amazon. Thanks for posting it. It follows along very well with what I'm reading from Michael Gerber's E-Myth (also a bestseller on processes)