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Glad to hear that Apple still has people looking at the emails to the CEO and following up with executive support. I was afraid this might end after Steve left.

It's just too bad that in certain instances, the people who follow up are powerless to do anything, and the people who do have the power to do things and who need to be hearing from disgruntled customers like me may or may not be getting a filtered message or even paying what they do hear any heed.

I was trying to think of the big name companies where you can directly email the CEO and actually expect a valid response back. I can't name more than a handful.

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