I've been using a Surface RT for about three weeks. I've never experienced anything like what he's describing.
Further, there are apps already in the store for some of the things he mentioned no official apps being available for. Dropbox access is available through a free app named "New File Manager v2", for example. I don't know if he just didn't put in the effort to look for them or purposely used the "official" wording to paint the picture he wanted to, but it's somewhat misleading.