And your anecdotal account of OpenOffice vs MS Office is supposed to mean something to the rest of us?
It is one persons opinion, are you a recognized authority in usability of desktop applications? Can you provide non-biased large scale research studies with clear and concise points of why MS's solution is better?
Here is my counter point. I have been using office suites since 'Display Write 4' for MS-DOS in the 80s. I have taught classes on advanced document production using open source software. I have converted hundreds of users to Linux and the only complaints I get about office suites are why are MS formats so incompatible with everything else.
I want to live in whatever world these people are in where they can just throw up their hands and say, "gee-wiz, why can't EVERYONE just use open source software?" Usually that "incompatible" industry standard document contains real information that needs to be presented accurately. OpenOffice just brings headaches and unnecessary phone calls/e-mails.