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In Canada at least, in most retail places I go, I tend to know more about the product than the person selling it. Most recent example, cell phone service store - the guy told me the incorrect SIM card for an iPhone 4S. When I corrected him, he still insisted the incorrect one was the one I needed. I just said thank you and left.

In my experience, most people know very little about their job, and they are not interested in learning more. But they're happy to complain about their economic spot in the world and how they're not getting their fair share of the pie.

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