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This story particularly illustrates why I avoid going into places with a selling mentality (most places in malls) and prefer to shop in places with a completely customer-centric perspective (what I call the REI model).

One easy way to find such places is to look for lack of pay by commission. REI and Apple are too relevant examples. However a lot of the time even stores that pay based on commission will have a larger customer focus than a sales-pitch focus. Nordstrom is one example that comes readily to mind.

In short, be careful where you shop.




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