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It is explicitly not a party line: conversations are between 2 people (unless it is a group chat, and even then the participants of the group chat are the only ones who see the messages) or between a single person and an operator. We provide a friend list construct that limits who a person can send messages to (so preventing spam) and user-to-user chats are not saved or visible anywhere (live support chats are saved to a per-chat transcript). All data is transmitted over TLS: let me know if there is another privacy angle you think we haven't covered.

Mostly employees snooping and the types of warrentless government backdoors/fishing/cooperation that seems to be en vogue.

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