Design and usability do matter, indeed. Most enterprise applications fail miserably in that respect. However, I'm wondering how or if it is possible at all to disrupt common enterprise software segments such as:
- document management
- time tracking
- issue tracking
- project management
- information management
For all of these there already are great solutions. Most enterprise companies still to stick to the SAP, IBM and Oracle solutions they're used to, though. Part of the reason for this is bureaucracy and aversion towards change. Another issue is support. Companies like IBM can agree on extensive support and SLAs, which startups or SMEs certainly cannot. Finally, there's this well-know issue that the people the software is sold to most of the time aren't those who in the end have to use it.
Anyway, I think the enterprise market is very interesting because there's lots of money and potential in it.
So, what do you think would be interesting areas of enterprise software to tackle?