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Any idea the period of time this bug has been present? I remember the login process being inconsistent (especially among the iOS apps) when I signed up four years ago, but I attributed it to me just being unfamiliar with the service.

Yes. Wow yes. The interface is getting better, but its still awful. At least you can now return a missed call without going out the page, into contacts, and hunting the caller down. The OSX client is a whole other world of pain. FaceTime briefly looked like a promising replacement, but no.

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