Genuinely curious as to what the justification might be.
You're providing info so they know exactly how much to cut prices and strangle you.
I think pricing and funding are different conversations.
BTW: Looks like they raised 7.6M, which is definitely a 'strategic' investment when looked at in contrast to the 70+M they've already raised. http://techcrunch.com/2012/11/14/intel-capital-and-red-hat-i...
The valuation and money raised so far appear awfully rich for a pure support services play or are support services really that profitable and scalable?