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I'm very sorry to hear about your experience with our support team over the past few weeks. While there have been some changes to live chat we are still available via phone during business hours depending on volume and are highly responsive with tickets (hours turnaround if not quicker on average).

Was there a particular ticket I can review for you to see what happened? I want to make sure we don't drop the ball here.

What are business hours when you are a developer platform used by developers globally?

The ball has already been dropped unfortunately.

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